For our regular food tours, cooking classes and in-home events, we offer full refunds (minus booking fees) if cancellation requests are made more than two weeks in advance of the event date. Bookings canceled between two weeks and 48 hours in advance of the event date will receive a 50% refund. After that time, no refunds will be available for cancellations or for failure to attend the event. For shore excursions, airport layovers, customized private tours or other small group private events, we offer a 50% refund if cancellation requests are received at least two weeks in advance of your event. After that time, no refunds will be available for cancellations or for failure to attend the event.
While we understand that last-minute situations may arise that prevent you from attending your event, we are still obligated to pay for any guides, vehicles, vendors and hosts who are expecting you. In many cases, we will have already paid our contractors or suppliers in advance. For that reason, we strongly recommend taking out a travel insurance policy that protects you from last-minute cancellation of activities due to sickness, missed flights, canceled or delayed port-of-call visits, accidents and other unforeseen circumstances.
We’re happy to try to accommodate date change requests, but can’t promise that we’ll have an opening that works with your new plans. In the event we can’t make a date change, refunds will be offered according to the terms above. Please visit our Contact page to get in touch.
We are unable to process cancellation and refund requests for bookings made from a third-party site. Your booking is bound by the cancellation and refund policies of that site. Please review your confirmation email for details of how to make a cancellation or refund request.
Private or Customized Tours and Events
Terms will vary according to the type of tour or event and will be noted on your invoice. In general, we offer 50% refund for tour cancellations made at least two weeks in advance of the tour date. Deposits, when collected, are nonrefundable.
Agent and Corporate Cooking Classes and In-Home Experiences
Terms will vary according to the type of cooking class or in-home event and will be noted on your invoice. In general, for large group bookings we offer 50% refund for cancellations made at least two weeks in advance of the event. For small group bookings, we may be able to offer agents a 50% refund for cancellations made up to 48 hours prior to the event. When applicable, this option will be noted on your invoice.