Cancellation requests must be made in writing by replying to your emailed booking confirmation, or by sending an email to email@example.com.
Please allow for time zone differences while waiting to hear back from us.
For food tours, cooking classes, and in-home events which are booked directly from our website, we offer full refunds (minus booking fees) if cancellation requests are made more than two weeks in advance of the event date.
Bookings canceled between two weeks and 48 hours in advance of the event date will receive a 50% refund. After that time, no refunds will be available for cancellations or for failure to attend the event.
For private activities such as shore excursions, airport layovers, customized private tours, or other small group private events, we offer a 50% refund if cancellation requests are received at least two weeks in advance of your event. After that time, no refunds will be available for cancellations or for failure to attend the event.
We can not offer refunds for last-minute cancellations or failure to attend.
While we understand that last-minute situations may arise that prevent you from attending your event, we are still obligated to pay for any guides, vehicles, vendors, and hosts who are expecting you. In many cases, we will have already paid our contractors or suppliers in advance.
We strongly recommend taking out a travel insurance policy that protects you from the last-minute cancellation of activities due to sickness, missed flights, canceled or delayed port-of-call visits, accidents, and other unforeseen circumstances.
We’re happy to try to accommodate date change requests but can’t promise that we’ll have an opening that works with your new plans. In the event we can’t make a date change, refunds will be offered according to the terms above.
We are unable to process cancellation and refund requests for bookings made from a third-party site such as TripAdvisor or Viator.
Your booking is bound by the cancellation and refund policies of that site. Please review your confirmation email for details of how to make a cancellation.
Cancellation and refund terms will vary according to the type of tour or event and will be noted on your invoice.
In general, we offer a 50% refund for cancellations made at least two weeks in advance of the tour date. Deposits are nonrefundable.
For small group bookings, we may be able to offer agents a 50% refund for cancellations made up to 48 hours prior to the event. When applicable, this option will be noted on your invoice.
Do you need to reach us about something else? Please visit our Contact page.